Shipping and Refund Policy
SHIPPING POLICY
Upon purchase, a shipping and handling fee may be added to each order. Most of our products are shipped within 24 business hours. Our shipments go FedEx, so you must use a physical address – No PO Boxes. Call us if you need assistance or you want to ship outside the continental US. 1-800-645-5626.
Your order will be assigned a tracking number and it can be tracked via the FedEx website at www.FedEx.com. You will be emailed a confirmation that your order has shipped along with the tracking number.
AT THIS TIME, WE ARE UNABLE TO SHIP ORDERS TO P.O. BOXES.
Orders placed after 2:00PM EST time will be shipped the following business day. We ship orders Monday through Friday excluding holidays. Orders placed Saturday and Sunday will be shipped Monday.
Our office is closed in observance of the following holidays:
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New Year’s Day
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President’s Day
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Memorial Day
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Independence Day
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Labor Day
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Thanksgiving Day
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Christmas Day
REFUND POLICY
We are pleased that you chose Twinlab for your health and wellness needs.
Your business is important to us, and we are here to assist with any questions you may have regarding your order. Please call or email us during our normal business hours, and a representative will be able to assist you. All inquiries are answered in the order in which they are received. Requests made outside of our normal business hours are addressed as soon as possible.
Twinlab’s Customer Service department can be reached by telephone at 1-800-645-5626. Our normal business hours are Monday through Friday, 9:00 am to 5:00 pm (Eastern Standard Time).
Our office is closed in observance of the following holidays:
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New Year’s Day
-
President’s Day
-
Memorial Day
-
Independence Day
-
Labor Day
-
Thanksgiving Day
-
Christmas Day
What can I return?
You may return most new, unopened items sold and fulfilled by within 14 days of delivery for a full refund. Opened or defective items are eligible for store credit or exchange.
Where do I send my product(s) to get my refund?
Twinlab
4800 T-Rex Avenue
Suite 305
Boca Raton, FL 33431
When will I get my refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you on your eligibility for a refund or store credit after inspecting the item.
If your return is approved for a refund, we will initiate a refund to your credit card via your original method of payment or issue a store credit
Please allow 15 business days for your return to be delivered, processed, and refunded.
NOTE: Shipping costs are nonrefundable and you will be responsible for paying for your own shipping costs for returning your item.
Proof of Purchase
Please note that refunds, replacements, and exchanges are only issued for products that were purchased directly through the official Twinlab website (www.twinlab.com).
You must be able to provide a purchase confirmation number from your order to be eligible for a refund, replacement or exchange. We will not accept returns for merchandise that was purchased from anywhere other than the official Twinlab website.
Supplements
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you on your eligibility for a refund or store credit after inspecting the item.
If your return is approved for a refund, we will initiate a refund to your credit card via your original method of payment or issue a store credit
Please allow 15 business days for your return to be delivered, processed, and refunded.
NOTE: Shipping costs are nonrefundable and you will be responsible for paying for your own shipping costs for returning your item.
Final sale items
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you on your eligibility for a refund or store credit after inspecting the item.
If your return is approved for a refund, we will initiate a refund to your credit card via your original method of payment or issue a store credit
Please allow 15 business days for your return to be delivered, processed, and refunded.
NOTE: Shipping costs are nonrefundable and you will be responsible for paying for your own shipping costs for returning your item.
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
Please Note: The material on this site is provided for informational purposes only and is not medical advice. Always consult your physician before beginning any supplement program.